SMS Terms & Opt-In
BobaSync sends SMS text messages to users who provide their phone number inside the BobaSync app. This page explains what we send, how you opt in, how to opt out, and what you can expect. If anything is unclear, email support@bobasync.com.
1. Program description
BobaSync is a B2B platform that connects boba shops with their wholesale suppliers. We use SMS to deliver transactional, account-related notifications only — never marketing or promotional content. The categories of messages we send include:
- Order updates — order received, accepted, ready for pickup, out for delivery, delivered
- Delivery notifications — driver assignments, ETAs, completed drop-offs
- Invoice and payment reminders — invoice issued, payment received, past-due notices
- Support replies — responses from BobaSync support to questions you have submitted
- Account security — sign-in verification codes, password reset codes, suspicious activity alerts
- Team invites — when a store or supplier owner adds you to their BobaSync workspace
2. How to opt in
You opt in to receive SMS messages by entering your mobile phone number inside the BobaSync application, either at signup or later in Settings → Profile. By entering your phone number you expressly consent to receive the transactional SMS messages described in Section 1 from BobaSync.
You will see clear opt-in language directly above the phone number field in the BobaSync settings UI, similar to:
"By entering your phone number, you agree to receive transactional SMS from BobaSync (order, delivery, invoice, support, and security notifications). Message and data rates may apply. Reply STOP to unsubscribe. See our SMS Terms."
You may also be asked to confirm consent by entering a one-time verification code we text you, depending on the workflow.
3. How to opt out
You can opt out of BobaSync SMS messages at any time, at no cost to you, by either:
- Replying STOP to any text message we send. You will receive a single confirmation reply, after which we will stop sending you SMS.
- Removing your phone number from your account in
Settings → Profileinside the BobaSync app. - Emailing support@bobasync.com with "unsubscribe SMS" and the phone number to remove.
After you opt out, we will not send you further SMS messages unless you opt in again by re-entering your phone number in the app.
4. How to get help
Reply HELP to any text message and we will respond with a brief description of the program and our support contact. You can also email support@bobasync.com any time.
5. Message frequency
Message frequency varies based on your activity in the BobaSync app. A typical active user receives between 1 and 10 messages per week. Busy operators (e.g. a shop receiving many same-day orders) may receive more. We do not send promotional or marketing SMS.
6. Carrier disclaimer
Message and data rates may apply. Your mobile carrier may charge fees for the messages we send or for your replies, depending on your phone plan. BobaSync is not responsible for any carrier-imposed fees.
Carriers are not liable for delayed or undelivered messages. We do our best to deliver every message reliably, but message delivery depends on factors outside our control (carrier outages, the recipient's device being offline, etc.).
7. Supported carriers
BobaSync SMS works across all major US wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, US Cellular, MetroPCS, Cricket Wireless, and Virgin Mobile. We do not currently support international SMS — BobaSync is a US-only service at this time.
8. Privacy
Your phone number is treated as Account Information under our Privacy Policy. We do not sell, rent, or share your phone number with third parties for their marketing purposes. The only third party that touches your phone number is Twilio, our SMS delivery provider, which transmits the message on our behalf.
9. Changes to these terms
We may update this page from time to time as our SMS program evolves or as regulations change. The "Effective" date at the top reflects the latest version. Material changes will be announced in the BobaSync app and via email.
10. Contact
Questions about BobaSync SMS:
BobaSync LLC
San Diego, California, USA
Email: support@bobasync.com
See also: Privacy Policy · Terms of Service